Backup Policy

1. Our Backup Commitment

FalseViking Labs performs best-effort backups of hosted services. Backups are provided as a convenience and do not replace your own backup responsibility. We strongly recommend you maintain independent copies of all critical data.

2. Backup Tiers

Custom solutions (longer retention, custom schedules, off-site to your own storage) available on request.

3. What Is Backed Up

Backups cover hosted service configuration and data as it exists at snapshot time. They do not cover:

• Data deleted more than 7 days before the snapshot
• Data corrupted prior to the snapshot

4. Restore Process

• Email support@falsevikinglabs.com with your account email and the service affected
• Restores are processed within 3 business days
• One restore per month is included; additional restores may incur a €10 handling fee

We cannot guarantee successful restoration in all cases.

5. Your Responsibility

You are responsible for:

• Exporting and storing your own copies of critical data
• Notifying us promptly if you suspect data loss
• Not relying solely on our backups for business-critical data

6. Backup Security

All backups are stored encrypted at rest on Hetzner infrastructure within the EU. Access is restricted to FalseViking Labs operations only.